Start a Return

A can arrived damaged or leaking

Do not send it back — shipping a leaking can is not worth anyone's time.

• Photograph the outer box and the affected cans, in place if you can
• Note the batch code from the base of a can
• Send it to us within 48 hours of delivery
• We ship replacements at no cost, or refund those cans if you prefer

Unopened cans you no longer want

Within 30 days of delivery, in the original packaging. Return shipping is yours unless the error was ours, and the refund reaches your original payment method within five business days of the cans arriving.

We cannot take back opened cans or part-used multipacks. That is a food safety limit rather than a commercial one — we cannot resell them and we cannot verify how they were stored.

Start the return and include your order reference.

An order that has not arrived

Tracking updates within a day of dispatch. If it has not moved for three business days, tell us and we open a query with the carrier rather than asking you to chase them.

Wrong or missing items

Within seven days of delivery we ship the correct item immediately, with a prepaid label for anything sent in error. You are never out of pocket for our mistake.

The rules behind all of this

Timings, costs and the exceptions are in Shipping & Returns. If something here and something there disagree, that policy is the one that governs.